Booking Terms & Conditions
BOOKING AND PAYMENTS
We are cashless so you need to bring a bank card to settle your bill. We accept carding including American Express as well as Apple Pay, Google Pay & Android Pay.
Fees may apply for late cancellations and no-shows. For larger groups and on key occasion days for our business, we reserve the right to increase the notice required. This will be outlined in your booking journey.
Your table will be held for 20 minutes. After this time your table may be charged a cancellation fee and your table may be given away. If you are late for your reservation, this may be taken off your total booking time.
We will always try to accommodate seated bookings on as few tables as possible, but we may need to split your party across multiple tables. We will always try to seat your party as close together, however, this cannot always be guaranteed.
Larger groups may be required to pre-order and/or dine from set menus. Please speak to our events team for details.
Our venues are also available for private hire meaning some spaces may be out of use to the public during your visit.
We reserve the right to refuse or eject any guests who appear intoxicated, behaving inappropriately or dressed inappropriately. Right of admission is reserved and no refund or compensation will be given.
On rare occasions, we may need to move or amend your booking and will work closely with you to find the best solution. In the event we need to cancel your booking you will receive a full refund where applicable.
CANCELLATIONS AND NO-SHOWS
Please allow at least 48 hours should you wish to cancel your booking. No-shows or cancellations with less than 48 hours notice are subject to a cancellation fee which is the amount your card is held for at the time of booking.
Please note that all bookings must be cancelled in writing by email, simply reply to your booking confirmation email, keeping the subject of the email the same as this identifies your booking. Cancellations made through other means, including social media, may not be accepted and you may still be charged.
For some bookings, you may be able to cancel yourself. Look for the ‘cancel’ button in your confirmation email.
So that you can book with peace of mind, we would give you the option to rebook up to 12 months or cancel with no charges in the event that we are forced to close.
Management reserves the right to amend the cancellation notice as required and you will be notified before your booking is complete.
Our menus are seasonal and change throughout the year. This may affect availability. Please check our menu page for the latest menus. Our team are happy to help advise if there are certain dishes you would like to try.
Please advise your server of any allergies or dietary requirements.
Certain menus are only available in specific areas of our venues. Please speak to our events team for details.
A discretionary 12.5% service charge will be added to your final bill.
Bar, terrace and igloos:
Under 18’s are allowed in until 6pm daily when accompanied by a responsible adult.
Under 16’s are permitted in the restaurant until 6pm daily when accompanied by a responsible adult. After 6pm we do allow 16 and 17 year olds are allowed in the restaurant providing they are accompanied by a responsible adult.
We run a strict Challenge 25 policy, so if you’re lucky enough to look under 25, you will be asked to provide proof of age to show you are over 18. We accept passports and UK driving licenses only. Photocopies will not be accepted.
Our dress code is smart and elegant. We kindly ask guests not to wear sports, beach and gym-wear including tracksuits, flip flops/sliders or workout trainers. Smart and fashion trainers may be permitted. Caps and hats may be worn on the terrace. Right of admission reserved.
WET WEATHER POLICY
Our 10th floor terrace is uncovered with limited heaters so please dress for the weather. Should the weather be poor on the day of your booking, we do our best to move you inside. In the event we are full inside, we try to suggest a sister venue to move you to or you have the option to cancel with no charge.
Our 9th floor terrace is covered in the event of a light shower only, please still dress for the weather. Should the weather be poor on the day of your booking, we do our best to move you inside. In the event we are full inside, we try to suggest a sister venue to move you to or you have the option to cancel with no charge if you are on a table with no cover.
Over the winter months we have Igloo structures up on our terraces. These are covered and have a small heater, and you can open the door and air vent within them, so you can enjoy come rain or shine.