Booking Terms & Conditions
Following the recent government guidelines, we have updated our bookings policy. Please read carefully before making a reservation.
At least one person will be required to check in using Track and Trace.
Please bring a face mask with you which you will need to wear when you are not seated.
Social distancing remains in effect. All guests inside must be seated at a table and must not mix with other groups.
General Booking Terms
Please note that we are cashless. We accept all major credit and debit cards as well as Apple Pay, Google Pay & Android Pay.
When reserving a table or area, you will be given a start and end time. If you wish to stay longer than your given time, please get in contact with us (subject to availability).
We work closely with artisanal, bespoke suppliers with a real passion for seasonal and sustainable, great British produce. Availability of certain dishes is subject to seasonal availability. Please check our menus page for the most up to date menu. If there is a certain dish you would like, please check with us for seasonal availability.
Our allergens lists are available via our menus page or upon request. Please advise your server of any allergies, dietary requirements or special requests.
Do I have to reserve a table?
Due to government guidelines, spaces are limited, all parties inside must be seated at a table and must not mix with other groups. Therefore, to manage capacities, we strongly advise booking a table to secure your space.
What if we are running late?
We understand that plans don’t always go swimmingly. There is no need to get in contact, we will always be happy to hold your table for up to 20 minutes from your booking time (please note that this may be taken off your booking turn time). Unfortunately, after 20 minutes, we cannot guarantee your booking and may need to release your table.
Do you have any age restrictions?
Children under the age of 16 are permitted in the restaurant until 6pm, after 6pm persons 16-17 are allowed in the restaurant only and must be accompanied by an adult. Under 18’s are not permitted in the bar or outside terrace. We allow under 18’s to dine in the igloos until 5.30pm Monday – Friday accompanied by an adult. We run a strict Challenge 25 policy, so if you’re lucky enough to look under 25, you will be asked to provide proof of age to show you are over 18. We accept passports and UK driving licenses only. Photocopies will not be accepted.
Outdoor Terraces (where applicable)
Our terrace spaces are uncovered. In the event of adverse weather, we will always do our best to move your booking inside so you are comfortable, and we can usually offer this option. However, if we are full inside then we cannot do this, so to cater to your booking we will suggest a sister venue to move you to. A decision to move you if you do have an outdoor terrace booking is done on the day of your event to allow the poor weather to pass. All outdoor terrace bookings are for a mixture of seating and standing and won’t seat your whole party.
Cancellation & Changes Policy
For a list of our cancellation policies, please click the link below:
How do I make changes to my booking?
For most bookings, you can edit yourself via your confirmation email 48 hours before your booking. This includes changing the number of guests or the booking date and time. This will automatically check for availability and reschedule your booking. If you are unable to or are having difficulties amending your booking, please get in contact with us directly.
How do I Cancel?
Please let us know by phone or reply to your booking confirmation email at least 24 hours in advance. This will cancel your booking and you will not be charged. Any cancellations made within 24 hours are subject to a cancellation fee (the pre-authorisation amount or deposit is applicable).
What if we have made a deposit or have given a pre-authorisation?
If cancelled within 48 hours, your card will not be charged. For most bookings, unless otherwise stated, we can refund a deposit if your booking is cancelled within 48 hours (please check the policy in your booking confirmation). Where possible, we may be able to move your booking to another date (subject to availability). Please get in contact as soon as you can.
To manage capacities, we reserve the right to pre-authorise your credit or debit card to secure your booking.
A pre-authorisation is a card check. This will check that the card belongs to the booking holder and that there are available funds at the time of booking. The amount may vary depending on the type of booking and the number of covers. This will always be shown to you beforehand. The pre-authorisation is not a charge and no funds are debited from your account.
When will my card be charged?
Since lockdown, no-shows are unfortunately on the rise. The viability of our industry relies on guests honoring their reservations. Therefore, to manage capacities and ensure there is the most up to date availability for guests, we ask for a pre-authorisation.
For some booking types, a deposit may be required. Before your booking enquiry is confirmed, details of the required deposit, as well as cancellation or amendment policy, will be sent to you.