Royal London Suites Booking Terms & Conditions
Please note these booking terms and conditions relate to bookings made int Royal London Suites.
For terms and conditions of bookings at Aviary, CLICK HERE.
For terms and conditions of bookings made at Burdock CLICK HERE
BOOKING AND PAYMENTS
We are cashless so you need to bring a bank card to settle your bill. We accept carding including American Express as well as Apple Pay, Google Pay & Android Pay.
Fees may apply for late cancellations and no-shows. For larger groups and on key occasion days for our business, we reserve the right to increase the notice required. This will be outlined in your booking journey.
All groups are required to pre order from a set menu. Please speak to our events team for details.
Booking Royal London Suites does not give you access to any other venue within the hotel.
We reserve the right to refuse or eject any guests who appear intoxicated, behaving inappropriately or dressed inappropriately. Right of admission is reserved and no refund or compensation will be given.
On rare occasions, we may need to move or amend your booking and will work closely with you to find the best solution. In the event we need to cancel your booking you will receive a full refund where applicable.
Cancellations and No-shows
At point of booking, we require 25% deposit/holding amount to confirm your event. This is a non-refundable deposit so if you cancel at any point you would be charged. 28 days prior to your event date 100% of your booking spend is non-refundable.
Please note that all bookings must be cancelled in writing by email, simply reply to your booking confirmation email, keeping the subject of the email the same as this identifies your booking. Cancellations made through other means, including social media, may not be accepted and you may still be charged.
So that you can book with peace of mind, we would give you the option to rebook up to 12 months later, or cancel with no charges in the event that we are forced to close due to Covid-19 over the date of your event.
Management reserves the right to amend the cancellation notice as required and you will be notified before your booking is complete.
Our menus are seasonal and change throughout the year. This may affect availability. Please check our menu page for the latest menus. Our team are happy to help advise if there are certain dishes you would like to try.
Please advise your server of any allergies or dietary requirements.
Certain menus are only available in specific areas of our venues. Please speak to our events team for details.
A discretionary 12.5% service charge will be added to your final bill.
Under 18’s are allowed in only with prior management consent and on a case by case basis. If you are expecting any under 18 guests please you must communicate this before booking to ensure they can attend. Please ensure anyone lucky to look under 25 is carrying a valid form of ID. We accept valid passports or UK driving licence.
Our dress code is smart and elegant. We kindly ask guests not to wear sports, beach and gym-wear including tracksuits, flip flops/sliders or workout trainers. Smart and fashion trainers may be permitted. Right of admission reserved.